Lagoon Service

Cancel Policies

  • If you cancel more than 48 hours before the start of your activity, we will refund 90% of the activity.
  • 10% of the price of your excursion will not be refundable, this for the pre-booking fees (exchange rate, bank fee, online payment fee).
  • If you cancel less than 48 hours before the departure of your activity, we will charge 50% of the total price.
Note 1:

If the cancellation of an excursion is performed by our decision, 2 option are offered to you :

  • Postpone the activity for another day.
  • Get the total refund of the amount already paid.
Note 2:
  • We allow ourselves to cancel or modify an excursion (itinerary), when the weather conditions are unstable and dangerous for our participants.
  • The cancellation or modification could be decided by the guide himself, if necessary, at the last moment.
We remain available at the Contact page for any additional help