Cancellation
policies.

- Cancellation rules

If your plans change.

• 48h+Before your tour

  If you cancel more than 48 hours before the start of your activity, we will refund 90% of the activity.

• 10%Pre-booking fees

  10% of the price of your excursion will not be refundable, this for the pre-booking fees (exchange rate, bank fee, online payment fee).

• <48hBefore departure

  If you cancel less than 48 hours before the departure of your activity, we will charge 50% of the total price.

- Note 1

If we cancel your excursion.

If the cancellation of an excursion is performed by our decision, 2 option are offered to you :

• Postpone the activity for another day.
• Get the total refund of the amount already paid.

- Note 2

Weather & itinerary changes.

• We allow ourselves to cancel or modify an excursion (itinerary), when the weather conditions are unstable and dangerous for our participants.
• The cancellation or modification could be decided by the guide himself, if necessary, at the last moment.